Refund policy

At GeekBots, we strive to ensure that every product reaches you in perfect condition. Please read our Return & Refund Policy carefully before making a purchase.

Eligibility for Returns

Returns are accepted only under the following circumstances:

  • The product is damaged upon arrival (DOA).
  • The product has been damaged during shipping or transit.

Returns will not be accepted for:

  • Change of mind.
  • Incorrect ordering by the customer.
  • Minor cosmetic variations that do not affect functionality.
  • Damage caused after delivery due to misuse, improper handling, or unauthorized modifications.

Unboxing Video Requirement

To be eligible for a return or refund, customers must provide a clear and unedited unboxing video that:

  • Starts before opening the package.
  • Clearly shows the shipping label and package condition.
  • Captures the entire unboxing process without cuts or pauses.
  • Clearly shows the damage to the product.

Claims submitted without a valid unboxing video may be rejected.

Return Request Process

  1. Contact GeekBots within 48 hours of delivery.
  2. Send the following to our support team:
    • Order number
    • Photos of the damaged product
    • Clear unboxing video
    • Brief description of the issue
  3. Our team will review the claim and respond within 3–5 business days.

Refunds

If the claim is approved:

  • A full refund will be issued to the original payment method, or
  • A replacement product may be offered, subject to availability.

Refunds are typically processed within 5–10 business days after approval.

Important Notes

  • GeekBots reserves the right to reject claims that do not meet the requirements outlined in this policy.
  • Products returned without prior approval will not be accepted.
  • Shipping damage claims made after the specified reporting period may not be eligible for a refund or replacement.

For any questions regarding returns or refunds, please contact the GeekBots support team.